Last reviewed · Independent guide, not operated by Lowe’s
The Lowe’s survey takes no more than 5 minutes and asks about one specific store visit. Most of it is rating scales, with two or three open boxes where you can write whatever you want.
Knowing the shape of it in advance is useful, because the one part that actually changes anything at store level is the part most people skip.
Before the questions start
The first screen is a language choice and a Next button. The second asks for the 18-digit ID from your receipt, plus the date and hour of your visit.
Both time fields are required. The timestamp at the top of your receipt has them.
The satisfaction questions
It opens wide, asking how satisfied you were with the visit overall, then narrows down into the parts of the trip.
Expect questions about finding what you came for, whether staff were available on the floor, how knowledgeable they were, stock levels, and the checkout.
These are scales, usually from very dissatisfied to very satisfied. Answer them honestly, including the middle when the middle is the truth.
The recommendation question
Somewhere in the middle you get asked how likely you are to recommend that store to a friend or colleague, on a scale.
Retailers watch this number more closely than any other in the survey. It is the one that lands on a store manager’s report.
If you want your visit to have consequences, this question and the comment box are where it happens.
The comment boxes
Two or three open text fields let you explain a rating in your own words. A person does read these.
Vague comments go nowhere. Good ones name the department, the approximate time, and what actually happened.
Compare these two. “Staff were unhelpful” tells a manager nothing. “Nobody at the paint desk for 20 minutes on Saturday around 2pm” is something a manager can act on.
The same applies to praise. Naming the department and the day makes it far more likely that the credit lands where you meant it to.
The last screen
At the end you are asked whether you want to enter the sweepstakes. Say yes, or everything you just typed was feedback and nothing more.
Then you give a name, a phone number and an email address. These exist so a winner can be reached, which is the only reason the survey asks for them.
Nothing else is requested. No card number, no bank details, no Social Security number at any point.
What happens to your answers
Ratings feed store-level reporting for the branch you rated. Comments are read alongside them.
This is a measurement channel, not a complaint ticket. Nobody calls you back about a bad visit through the survey.
If you need an answer or a refund, contact Lowe’s customer service directly. The survey will not get you one.
Questions about the survey itself
How many questions is it?
It varies with your answers, since some responses open follow-up questions. Lowe’s own estimate is no more than 5 minutes.
Can I skip questions?
Some, not all. Required questions are flagged, and the Next button does nothing until they are answered.
Are my answers anonymous?
Your ratings feed store reporting, but the sweepstakes entry at the end needs your name, phone and email so a winner can be contacted.
Can I go back and change an answer?
Usually yes while the survey is open, but do it in one sitting. Sessions time out and a part-finished survey is not an entry.
Does a bad rating affect my entry?
No. The drawing is random and does not look at what you said.
lowescom-survey.autos is an independent guide. We are not affiliated with, endorsed by or operated by Lowe’s Companies, Inc. Survey screens and question wording change over time. The live survey and its rules are at www.lowes.com/survey.